May 20, 2019
?I gave this luggage as a gift. It lasted 1 trip for my friend. I was so disappointed and sad for her. I literally gave her a crappy gift. ??
Update:
This company stands by their word and values the opinions of their customers. My initial review was unfavorable. I was immediately contacted and offered a resolution. Today, I received a brand new set of luggage from them. I can't wait to give it to my best friend tomorrow. I know she'll be so pleased because I am ?? I can't properly re-review the ...
?I gave this luggage as a gift. It lasted 1 trip for my friend. I was so disappointed and sad for her. I literally gave her a crappy gift. ??
Update:
This company stands by their word and values the opinions of their customers. My initial review was unfavorable. I was immediately contacted and offered a resolution. Today, I received a brand new set of luggage from them. I can't wait to give it to my best friend tomorrow. I know she'll be so pleased because I am ?? I can't properly re-review the luggage until she uses it (she hardly travels) but I am changing my 2 stars to 5 stars based solely off of the company, my interactions with them, and the value they placed on my complaint. I am appreciative.